AgeUK over 65s hospital discharge public meeting report

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Summary of report content

Healthwatch Croydon is the official consumer champion for users of health and social care services in the borough. Established as part of the Health and Social Care Act 2012, Healthwatch Croydon acts as the ‘patient voice’, and in doing so, addresses key health and social care related issues. As part of its work, Healthwatch Croydon has scrutinised the local experience of Over 65s being discharged from Croydon University Hospital, engaging with residents and service users in the community. On 2 February 2016, Healthwatch Croydon published Experiences of discharge from Croydon University Hospital by patients aged 65 years and over. The report, commissioned by Healthwatch Croydon and undertaken by Age UK Croydon presented some good news with four in five patients not delayed at all and of those that were, most only experiencing a short delay of around an hour. However, most patients were more concerned about a lack of knowledge about the whole process, lack of time to discuss issues with doctors, and lack of communications between pharmacy, GP and social care services. To launch the report, we planned a public meeting on 9 February at Age UK Croydon’s Scratchley Hall to gain further insight on these issues. In this report, we present some recommendations based on the experience of 40 people that attended which included former discharge patients, carers, residents, service providers, which further support the research report.

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General details

Report title 
AgeUK over 65s hospital discharge public meeting report
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Wednesday, 17 February, 2016
Date evidence capture began 
Wednesday, 17 February, 2016
Date evidence capture finished 
Wednesday, 17 February, 2016
Type of report 
Key themes 
Booking appointments
Information providing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Deliberative event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.