A&E Watch Leighton Hospital

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Summary of report content

On 7th October 2019, Healthwatch Cheshire West and Cheshire East undertook an A&E watch at Leighton Hospital which was designed to gain a snapshot view of the NHS Accident and Emergency (A&E) departments in Cheshire. This visit was to follow up on the A&E Watch that took place on 11th February 2019. Four members of staff, including their Service Lead, Volunteer Coordinator, and Community Engagement and Project Officers, assisted in engaging with people in Leighton Hospital A&E Department across eight hours, from 10am until 2pm, and 4pm until 8pm.

They designed a survey and received responses from 89 people. The major findings included that majority of people had tried to visit another service before attending A&E, mostly their GP Practice followed by NHS111; most people had been advised by their GP to visit the A&E; the most common reason people gave for attending A&E without going elsewhere was that ‘It was too urgent/it was an emergency’; majority had arrived to A&E driven by their family or driven themselves; ambulance satisfaction levels were less than previously noted in February visit; equal number of people felt they had or had not been informed of delays by A&E staff; most people rated the A&E by giving 3 out of 5 stars and only 10% rated it as 2 or less out of 5. The report also provides the feedback from people about how the A&E service at Leighton hospital be further improved.

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General details

Report title 
A&E Watch Leighton Hospital
Local Healthwatch 
Healthwatch Cheshire East
Healthwatch Cheshire West and Chester
Date of publication 
Thursday, 19 December, 2019
Date evidence capture began 
Monday, 7 October, 2019
Date evidence capture finished 
Monday, 7 October, 2019
Type of report 
Patient experience
Key themes 
Admission
Information providing
Quality of care
Referrals
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-5082

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
89
Age group 
All
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.