Summary of report content
On 7th October 2019, Healthwatch Cheshire West and Cheshire East undertook an A&E watch at Leighton Hospital which was designed to gain a snapshot view of the NHS Accident and Emergency (A&E) departments in Cheshire. This visit was to follow up on the A&E Watch that took place on 11th February 2019. Four members of staff, including their Service Lead, Volunteer Coordinator, and Community Engagement and Project Officers, assisted in engaging with people in Leighton Hospital A&E Department across eight hours, from 10am until 2pm, and 4pm until 8pm.
They designed a survey and received responses from 89 people. The major findings included that majority of people had tried to visit another service before attending A&E, mostly their GP Practice followed by NHS111; most people had been advised by their GP to visit the A&E; the most common reason people gave for attending A&E without going elsewhere was that ‘It was too urgent/it was an emergency’; majority had arrived to A&E driven by their family or driven themselves; ambulance satisfaction levels were less than previously noted in February visit; equal number of people felt they had or had not been informed of delays by A&E staff; most people rated the A&E by giving 3 out of 5 stars and only 10% rated it as 2 or less out of 5. The report also provides the feedback from people about how the A&E service at Leighton hospital be further improved.