Summary of report content
Healthwatch Wakefield carried out research to find out about the care and support that people using adult social care services had received over the previous six months, and their thoughts and feelings about the future. People from the Adult Social Care database were telephoned by the Healthwatch Research Officer between December 2020 and January 2021 - 120 people agreed to take part and answer the questions.
- Overall, people were very appreciative of the phone call and that someone was checking in on them and taking an interest in how they were feeling.
- Most people who were receiving care in the home were also very appreciative of it, with several people calling this contact from their carers a ‘life saver’ particularly at the moment.
- Negative comments about care in the home tended to be more around the organisation of the care, for example, carers not turning up at the expected time can have a big impact on mental health.
- Most people would still prefer to have a face to face appointment and worried about things being missed, but on the whole, people understood the need for telephone appointments.
- Most people reported that they had additional support from family and friends or neighbours.
- Many people were clearly very lonely. Some people were clearly not managing very well, and the isolation was having a grave impact on them.