Adult Social Care Service User Wellbeing

Download (PDF 711KB)

Summary of report content

Healthwatch Wakefield carried out research to find out about the care and support that people using adult social care services had received over the previous six months, and their thoughts and feelings about the future. People from the Adult Social Care database were telephoned by the Healthwatch Research Officer between December 2020 and January 2021 - 120 people agreed to take part and answer the questions.

  • Overall, people were very appreciative of the phone call and that someone was checking in on them and taking an interest in how they were feeling.
  • Most people who were receiving care in the home were also very appreciative of it, with several people calling this contact from their carers a ‘life saver’ particularly at the moment.
  • Negative comments about care in the home tended to be more around the organisation of the care, for example, carers not turning up at the expected time can have a big impact on mental health.
  • Most people would still prefer to have a face to face appointment and worried about things being missed, but on the whole, people understood the need for telephone appointments.
  • Most people reported that they had additional support from family and friends or neighbours.
  • Many people were clearly very lonely. Some people were clearly not managing very well, and the isolation was having a grave impact on them.

Would you like to look at:

General details

Report title 
Adult Social Care Service User Wellbeing
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Wednesday, 17 March, 2021
Date evidence capture began 
Tuesday, 1 December, 2020
Date evidence capture finished 
Sunday, 31 January, 2021
Key themes 
Digitalisation of services
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Service Director for Adult Social Care (Older People and Physical Disabilities)
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care
Assisted living

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.