Activity Outcomes Report, Surrey

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Summary of report content

An interesting report that takes on a newsletter style format. The report shows everything that Healthwatch Surrey has been doing during this period but without any in depth detail. It also covers its plans for the next three months and shows forthcoming engagement events. It refers to attending a number of listening events and speaking to over 1000 people with 51 surveys completed but there is no information on what the survey was about and what the outcomes were. It refers to having visited a number of hospitals and GP practices to talk to patients, carers and families, but again doesn’t provide further information. However, the report does provide some statistical information about the type of information they received, in particular the services they are hearing about with GPs, Inpatient care and mental Health and the most frequent topics such as waiting times, getting an appointment and staff attitudes. It uses case studies to highlight its Information and signposting alongside the statistical information. Evidence is shown of improvement following HWS intervention, raising awareness by giving examples of changing physical access to GP surgeries, ear waxing and out of hours prescribing. There is also a separate section on ‘summary of outcomes’ which lists more specific outcomes under separate headings. A really interesting read.

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General details

Report title 
Activity Outcomes Report, Surrey
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Tuesday, 10 October, 2017
Date evidence capture began 
Friday, 7 July, 2017
Date evidence capture finished 
Saturday, 9 September, 2017
Type of report 
Key themes 
Booking appointments
Information providing
Staff attitudes
Waiting times and lists for treatment
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Inpatient care
Respiratory medicine
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Children services
Nursing care home

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.