Summary of report contentAn interesting report that takes on a newsletter style format. The report shows everything that Healthwatch Surrey has been doing during this period but without any in depth detail. It also covers its plans for the next three months and shows forthcoming engagement events. It refers to attending a number of listening events and speaking to over 1000 people with 51 surveys completed but there is no information on what the survey was about and what the outcomes were. It refers to having visited a number of hospitals and GP practices to talk to patients, carers and families, but again doesn’t provide further information. However, the report does provide some statistical information about the type of information they received, in particular the services they are hearing about with GPs, Inpatient care and mental Health and the most frequent topics such as waiting times, getting an appointment and staff attitudes. It uses case studies to highlight its Information and signposting alongside the statistical information. Evidence is shown of improvement following HWS intervention, raising awareness by giving examples of changing physical access to GP surgeries, ear waxing and out of hours prescribing. There is also a separate section on ‘summary of outcomes’ which lists more specific outcomes under separate headings. A really interesting read.
Would you like to look at:
Activity Outcomes Report, Surrey
Date of publication
Tuesday, 10 October, 2017
Date evidence capture began
Friday, 7 July, 2017
Date evidence capture finished
Saturday, 9 September, 2017
Type of report
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Acute services with overnight beds
Mental health services
Child and adolescent mental health services (CAMHS)
Types of disabilities
Types of long term conditions
Mental health condition
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?