Activity and outcomes quarterly report: q4 2017/18

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Summary of report content

Healthwatch Surrey report on their achievements for the period January to March 2018 and their plans for the following quarter.

Their achievements included the publication of a report on the hospital discharge journey, a campaign on local radio to raise awareness of Healthwatch Surrey, running a workshop for professionals working with children and young people and undertaking research on people’s experiences of adult mental health services.

Key activities for quarter 1 2018/19 included publishing reports on care homes and mental health, and a number of engagement activities.

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General details

Report title 
Activity and outcomes quarterly report: q4 2017/18
Local Healthwatch 
Healthwatch Surrey
Date of publication 
Saturday, 28 April, 2018
Date evidence capture began 
Monday, 1 January, 2018
Date evidence capture finished 
Saturday, 31 March, 2018
Type of report 
Key themes 
Continuity of care
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.