Accessing hospitals for those with a visual impairment

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Summary of report content

This report covers hospitals in Blackpool and Lancashire and was written in partnership between Blackpool Healthwatch and Lancashire Healthwatch. The report was published July, 2017. A visually impaired Healthwatch volunteer made a 'mystery shop' trip to local hospitals, the volunteer used a guide dog. The observations of the volunteer form the main part of the report, though other visually impaired people's experiences have been included where relevant. Not every provider has responded to the report, though there are responses from University Hospitals of Morecambe Bay NHS Foundation Trust, Lancashire Teaching Hospitals NHS Foundation Trust, and East Lancashire Hospitals NHS Trust. The full list of hospitals covered in the report is: Royal Preston Hospital Chorley and South Ribble District General Hospital Ormskirk District General Hospital Burnley General Hospital Royal Blackburn Hospital Accrington Victoria Hospital Clitheroe Community Hospital Blackpool Victoria Hospital Queen Victoria Hospital, Morecambe Royal Lancaster Infirmary Fleetwood Hospital

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General details

Report title 
Accessing hospitals for those with a visual impairment
Local Healthwatch 
Healthwatch Blackpool
Healthwatch Lancashire
Date of publication 
Wednesday, 19 July, 2017
Date evidence capture began 
Tuesday, 13 December, 2016
Date evidence capture finished 
Thursday, 16 March, 2017
Type of report 
Key themes 
Building and facilities
Information providing
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

Types of disabilities 
Vision impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.