Summary of report contentThis report covers hospitals in Blackpool and Lancashire and was written in partnership between Blackpool Healthwatch and Lancashire Healthwatch. The report was published July, 2017. A visually impaired Healthwatch volunteer made a 'mystery shop' trip to local hospitals, the volunteer used a guide dog. The observations of the volunteer form the main part of the report, though other visually impaired people's experiences have been included where relevant. Not every provider has responded to the report, though there are responses from University Hospitals of Morecambe Bay NHS Foundation Trust, Lancashire Teaching Hospitals NHS Foundation Trust, and East Lancashire Hospitals NHS Trust. The full list of hospitals covered in the report is: Royal Preston Hospital Chorley and South Ribble District General Hospital Ormskirk District General Hospital Burnley General Hospital Royal Blackburn Hospital Accrington Victoria Hospital Clitheroe Community Hospital Blackpool Victoria Hospital Queen Victoria Hospital, Morecambe Royal Lancaster Infirmary Fleetwood Hospital
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Accessing hospitals for those with a visual impairment
Date of publication
Wednesday, 19 July, 2017
Date evidence capture began
Tuesday, 13 December, 2016
Date evidence capture finished
Thursday, 16 March, 2017
Type of report
Building and facilities
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Secondary care services
Types of disabilities
Number of people who shared their views
Does the information include public's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?