Accessing health & social care services by the deaf, Bristol and South Gloucestershire.

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Summary of report content

This is a summary report from Healthwatch Bristol following a workshop conducted with Healthwatch Bristol (HwB) and University Hospitals Bristol NHS Foundation Trust (UH Bristol) in response to the Healthwatch Bristol report: ‘Accessing health & social care services by the deaf, deafened and hard of hearing communities in Bristol and South Gloucestershire. Healthwatch Bristol and South Gloucestershire with Bristol City Council organised a consultation event on Wednesday 27 April 2016 for people who are D/deaf, deafened, hard of hearing and deafblind to come together and give feedback about their experiences of health and social care services. People attended and spoke about services in Bristol, South Gloucestershire, Bath and North East Somerset (BANES), Somerset and Wiltshire. Healthwatch liaised with both Bristol City Council and South Gloucestershire Council to promote and deliver the event. Follow up actions for the Foundation Trust were: - To reconsider signing up to the Bristol Deaf Health Charter and prioritise which areas of the Charter it worked on. - To discuss with SWAST how information about a patient’s communication needs are shared between paramedics and hospital staff. - To respond to learning from the Children’s Hospital with regards to the passport magnet; consider using a similar symbol in adult services to alert staff to a patient’s communication needs. - To roll out training for staff on supporting patients with additional communication needs - To develop a ‘toolkit’ for each ward which contains useful information and resources for staff to use to support patients with additional communication needs (for example, repair kit for hearing aids, communication flash cards, sign language prompts, information about how to arrange an interpreter) - To explore the wider application of a pack being used by the Trust’s Audiology Team at clinics in Southmead Hospital as a tool to help staff support people who are hard of hearing. - To explore an idea to create BSL videos for UH Bristol website about the services UH Bristol offers (UHBT has created a Welcome Guide Follow up actions for Healthwatch Bristol were: - To facilitate an event for members of the public to attend and feedback to UH Bristol about their ideas for improving services and information for people with additional communication needs. - To create a BSL video detailing what has been done since the event in April and how UH Bristol (NBT and GPs) are implementing the AIS. - To research how many people in South West require support as part of the AIS.

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General details

Report title 
Accessing health & social care services by the deaf, Bristol and South Gloucestershire.
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Thursday, 15 December, 2016
Date evidence capture began 
Thursday, 15 December, 2016
Date evidence capture finished 
Thursday, 15 December, 2016
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Primary research method used 
Deliberative event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Ear, nose and throat
Mental health services 
Child and adolescent mental health services (CAMHS)

Details about conditions and diseases

Conditions or diseases 
Ear nose and throat conditions
Types of disabilities 
Types of long term conditions 
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.