Healthwatch Somerset undertook research into the impact of the Covid-19 pandemic on people’s experience of health and social care. They undertook a survey, did a Facebook poll and gathered feedback. They spoke to 429 people during the period 3 April to 30 September 2020.
There has been much praise for the NHS and local organisations providing care and support to those most in need, however there was also a feeling of not wanting to burden the system.
Online appointments and consultations were welcomed but ‘one size does not fit all’.
There was appreciation for the service received by pharmacies in maintaining medication levels, however long waits to collect prescriptions at the start of lockdown were reported.
An uncertainty about when dental treatment will resume and the lack of clear information about where to access treatment in an emergency has created concerns.
People were happy to continue to use hospital services through lockdown and feel happy to attend face-to-face appointments.
Voluntary and community schemes such as the Village Agents have been a lifeline for those isolating at home and needing support
Most people were able to access a Covid-19 test at a location within a 10 mile radius.
Accessing health and social care during COVID-19: A Somerset perspective
Date evidence capture began
Date evidence capture finished
Wednesday, 30 September, 2020
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Community mental health team (CMHT)
Urgent and emergency care services
Accident & emergency
Urgent care services
Number of people who shared their views
All people under the age of 18
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?