Accessing health and care services in Gloucestershire, from marginalized and vulnerable peopleDownload (PDF 2.54MB)
Summary of report contentBetween December 2015 and June 2016, Healthwatch gathered the views and experiences of marginalised and vulnerable people across Gloucestershire. This review was in response to the relocation of the Homeless Healthcare Team and closure of the Vaughan Day Care Centre. Staff visited drop-in services and received feedback from 25 service users; volunteers and members of staff. They also invited feedback from other front-line staff working with marginalised and vulnerable people. This provided an insight into what people had valued about the day centre and their experiences of health and social care since its closure. Findings were discussed with the organisations responsible for providing health, social care and housing for vulnerable people. This helped to put the feedback into context and learn about their initiatives. The day centres were valued by visitors and helped to address issues such as social isolation and access to healthcare. Drop-in staff and volunteers needed more information and advice. There needed to be improved communication between agencies to help provide more timely and appropriate support to people. Recommendations include: identifying pathways for mental health support, improved communication between agencies, a review of the support needed for people with a high level of need, a minimum standard of housing for vulnerable people, adequate emergency housing and a wider review of the needs of marginalised and vulnerable people across Gloucestershire. Commissioners and service provider’s formal responses are included.
Would you like to look at:
Accessing health and care services in Gloucestershire, from marginalized and vulnerable people
Date of publication
Saturday, 9 January, 2016
Date evidence capture began
Tuesday, 1 December, 2015
Date evidence capture finished
Thursday, 30 June, 2016
Type of report
Quality of care
Quality of treatment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Primary care services
Mental health services
Community mental health team (CMHT)
Community based services for people with mental health needs
Types of long term conditions
Mental health condition
Number of people who shared their views
Other population characteristics
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?