Accessing health and care services in Gloucestershire, from marginalized and vulnerable people

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General details

Report title 
Accessing health and care services in Gloucestershire, from marginalized and vulnerable people
Local Healthwatch 
Healthwatch Gloucestershire
Date of publication 
Saturday, 9 January, 2016
Date evidence capture began 
Tuesday, 1 December, 2015
Date evidence capture finished 
Thursday, 30 June, 2016
Type of report 
Patient experience
Key themes 
Access
Quality of care
Quality of treatment
Staff attitudes
Staff training
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6306

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
25
Age group 
All
Other population characteristics 
Homeless people
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.