Access to Service and Equality, Bristol

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Summary of report content

Healthwatch Bristol’s quarter topic for January-March 2016 was ‘Access to Services and Equality’. This report summarises the work of the quarter and the key themes in the feedback they gathered from members of the public in Bristol. In Section 1; Healthwatch Bristol brought 'Access' down into themes: access to information about your health; access to health and social care services and access to your future. Section 2 breaks down in detail what engagement,Healthwatch Bristol took part in based on the following categories: Access to information about your health/ Access to information and services for people with a learning disability/ Access to information and services for people with English as a second language/ Access to information and services for people with sensory impairments/ Access to information and services for older people/ Access to information and services for homeless people/ Access to information and services for young people/ Access to services: transport/ Access to my future: leaving services and being discharged. Section 3 focused on the Accessible Information Standard and in particular on two focus groups that Healthwatch Bristol ran focusing on the use and adoption of the standard. Focus group one looked at mental health services and the Accessible Information Standard and had the following themes: Change over time/ Technology/ Choice/ Advocates, Personal Assistants and friends and family members/ Arranging an interpreter/ Consent and confidentiality/ Volunteers Focus group two took people with Learning Disabilities and the Accessible Information and the themes were: Easy read/ Support cards/ Proactive approach to sharing information/ Signage and accessible buildings. Section 4: Explained what Healthwatch Bristol did with the information collected as part of this report. Section 5: Gave a little background and explantaiton to the next quarter topic was was 'Gender'.

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General details

Report title 
Access to Service and Equality, Bristol
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Tuesday, 3 May, 2016
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Friday, 1 April, 2016
Type of report 
Report
Key themes 
Access
Engagement
Information providing
Healthwatch reference number 
Rep-5470

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Consultation
Focus group
Survey
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments
Mental health services 
Depression and anxiety service
Learning disability service
Mental health recovery service
Urgent and emergency care services 
Ambulance services
Other services 
Patient transport

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.