Summary of report contentHealthwatch Bristol’s quarter topic for January-March 2016 was ‘Access to Services and Equality’. This report summarises the work of the quarter and the key themes in the feedback they gathered from members of the public in Bristol. In Section 1; Healthwatch Bristol brought 'Access' down into themes: access to information about your health; access to health and social care services and access to your future. Section 2 breaks down in detail what engagement,Healthwatch Bristol took part in based on the following categories: Access to information about your health/ Access to information and services for people with a learning disability/ Access to information and services for people with English as a second language/ Access to information and services for people with sensory impairments/ Access to information and services for older people/ Access to information and services for homeless people/ Access to information and services for young people/ Access to services: transport/ Access to my future: leaving services and being discharged. Section 3 focused on the Accessible Information Standard and in particular on two focus groups that Healthwatch Bristol ran focusing on the use and adoption of the standard. Focus group one looked at mental health services and the Accessible Information Standard and had the following themes: Change over time/ Technology/ Choice/ Advocates, Personal Assistants and friends and family members/ Arranging an interpreter/ Consent and confidentiality/ Volunteers Focus group two took people with Learning Disabilities and the Accessible Information and the themes were: Easy read/ Support cards/ Proactive approach to sharing information/ Signage and accessible buildings. Section 4: Explained what Healthwatch Bristol did with the information collected as part of this report. Section 5: Gave a little background and explantaiton to the next quarter topic was was 'Gender'.
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Access to Service and Equality, Bristol
Date of publication
Tuesday, 3 May, 2016
Date evidence capture began
Friday, 1 January, 2016
Date evidence capture finished
Friday, 1 April, 2016
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
Mental health services
Depression and anxiety service
Learning disability service
Mental health recovery service
Urgent and emergency care services
Specific ethnicity if known
Other population characteristics
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?