Access to NHS dental services in Hertfordshire

Download (PDF 461KB)
You voted 'Yes'.

Summary of report content

Following the outcomes of a joint project between Healthwatch Hertfordshire and Public Health locally, ‘Access to NHS Dental Services in Hertfordshire 2016’ report, Healthwatch conducted an Enter and View visiting Programme into a percentage of randomly selected NHS Dental Practices within 5 districts in Hertfordshire. They visited 28 dental practices altogether.

Dental practices responded positively to the recommendations from the visits. These covered the physical environment, signage, complaints handling, patient feedback, information access, communication needs, medical emergencies, promoting oral health and safeguarding. It was suggested by the Hertfordshire Local Dental Committee that they would welcome a self-audit checklist based on the Enter and View visits so that all dental practices could benefit from the project.

The checklist covers the following issues:

  • Information on waiting room noticeboards
  • Content and layout of public websites
  • Completion of NHS website
  • Staff photos and name badges
  • Visible external information
  • Complaints handling
  • Obtaining feedback from patients
  • Communication and support needs
  • Physical access – both internal and external

Would you like to look at:

General details

Report title 
Access to NHS dental services in Hertfordshire
Local Healthwatch 
Healthwatch Hertfordshire
Date of publication 
Thursday, 29 April, 2021
Date evidence capture began 
Sunday, 1 January, 2017
Date evidence capture finished 
Sunday, 31 March, 2019
Key themes 
Communication between staff and patients
Complaints procedure
Cost of services
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other local body
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.