Access to Mental Health Services report

Download (PDF 12.06MB)

Summary of report content

From looking at key statistics on both a local and national level, Healthwatch Lancashire identified a need to conduct a project around mental health in the area. The objective of this project is that the intelligence gathered will feed into and inform the Healthier Lancashire and South Cumbria mental health work stream over the next five years, as well as other mental health services and wider services. Healthwatch Lancashire undertook 26 Care Circle and 9 Pop Up engagement activities across Lancashire. The findings show that residents of Lancashire feel that they have a good understanding of the term ‘mental health’, although this understanding largely centres around ‘illness’ as opposed to ‘wellbeing’. They found that many people have been affected by mental ill health or self-harm, both directly and indirectly, further confirming that the topic of mental health is very relevant for and important to the people of Lancashire. No specific recommendations were made and it includes no responses from service providers.

Would you like to look at:

General details

Report title 
Access to Mental Health Services report
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Tuesday, 13 June, 2017
Type of report 
Key themes 
Booking appointments
Consent to care and treatment
Holistic support
Information providing
Lifestyle and wellbeing
Public involvement
Staff training
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Mental health services 
Mental health crisis service
Mental health recovery service

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.