Access to Mental Health Services in Bromley

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Summary of report content

Healthwatch Bromley carried out a survey to understand residents’ experiences of accessing mental health services. The survey ran from October 2020 to January 2021 with 59 responses in total.

  • Almost 3 in 5 respondents were happy with the mental health support they received
  • Long waiting times for treatment were a concern for respondents, with 29% reporting a wait for treatment of more than 6 months
  • Respondents were most likely to approach their GP (32%) when seeking support, GPs were identified as the primary source of information about mental health services
  • Respondents wanted more empathy from mental health staff, shorter waiting times, better information about services, and better support from their GP

The report contains six recommendations, including the provision of clear information about timescales for treatment, a patient friendly diagram of the care pathway to be promoted in the local area, Mental Health First Aid training for all frontline staff, and a needs-based approach which caters for flexibility in appointment type and meets communication preferences.

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General details

Report title 
Access to Mental Health Services in Bromley
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Thursday, 3 February, 2022
Date evidence capture began 
Thursday, 1 October, 2020
Date evidence capture finished 
Friday, 15 January, 2021
Key themes 
Information providing
Waiting times and lists for treatment

Methodology and approach

Primary research method used 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Age group 
All people 18 and over
Non binary
Prefer not to say
Sexual orientation 
Prefer not to say
Does the information include public's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Service manager
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.