Summary of report contentBetween February and May 2016, Healthwatch Lancashire staff and volunteers engaged with residents in Lancashire to gather their views and experiences about access in seventeen Lancashire hospitals. A short survey was used to find out how people access appointments in hospitals and to gather details on convenience, cost and how this affects their appointments. The project also investigated whether people felt they had received the information they needed to be able to get to their appointment. Feedback received from 1,596 patients and visitors of the hospitals is summarised in this report. As a result of this work Healthwatch Lancashire identified 4 key action areas as a response to patient’s feedback: 1. X-ray not working, Queen Victoria Hospital Response from provider: Raised with AHP Lead for accuracy and look at communication process to patients in the event of equipment downtime 2. Lack of parking, Queen Victoria Hospital Response from provider: local parents are dropping their children off at a nearby school. The car park services both UHMBFT and community service including emergency dentist, mental health services, dental education centre, a GP practice and local pharmacy. UHMB are tenants at this site, (we will) raise awareness with Head of Estates 3. Free parking for 2 hours, Royal Lancaster Infirmary Response from provider: There is free parking along Ashton road only. To raise with Estates 4. Open up med 2 staff car park to visitors at weekends and evenings to alleviate the shortage of spaces at Med 2 during visiting hours, Royal Lancaster Infirmary – Response from provider: To raise with Estates
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Access to Hospitals within Lancashire, Lancashire
Date of publication
Tuesday, 31 May, 2016
Date evidence capture began
Thursday, 25 February, 2016
Date evidence capture finished
Tuesday, 31 May, 2016
Type of report
Car parking access
Car parking charges
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?