Access to Hospitals within Lancashire, Lancashire

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Summary of report content

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General details

Report title 
Access to Hospitals within Lancashire, Lancashire
Local Healthwatch 
Healthwatch Lancashire
Date of publication 
Tuesday, 31 May, 2016
Date evidence capture began 
Thursday, 25 February, 2016
Date evidence capture finished 
Tuesday, 31 May, 2016
Type of report 
Patient experience
Key themes 
Car parking cccess
Car parking charges
Communication between staff and patients
Healthwatch reference number 
Rep-6337

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
1596
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.