Access to healthcare for vulnerable migrants (refugees asylum seekers)

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Summary of report content

Healthwatch Redbridge commissioned Refugee and Migrant Forum Essex & London (RAMFEL) to look into issues around access to healthcare for vulnerable migrants. In particular we were asked to look at - Ensuring people have access to the right health and care services they need to stay well. RAMFEL works with a range of vulnerable migrants that have different entitlements to healthcare along with varying needs. 9 individuals gave in depth interviews regarding their experience of accessing healthcare and 11 people (separate to the in-depth interviews) completed questionnaires as part of this small research project. We have added anonymous case studies based on individuals we have worked with. They also spoke to staff of RAMFEL and other organisations in Redbridge regarding their experience of supporting clients who had difficulty accessing healthcare. The findings informed vulnerable migrants are for a range of reasons finding it difficult to access the right health and care services they need to stay well. Most of them are finding their way to services eventually although this sample group are undoubtedly affected by the fact that they are linked in with a service that helps them to access healthcare. From the different difficulties that we have found.

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General details

Report title 
Access to healthcare for vulnerable migrants (refugees asylum seekers)
Local Healthwatch 
Healthwatch Redbridge
Date of publication 
Friday, 1 June, 2018
Date evidence capture began 
Friday, 1 June, 2018
Date evidence capture finished 
Friday, 1 June, 2018
Type of report 
Key themes 
Communication between staff and patients
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Refugee and Migrant Forum Essex and London
Primary research method used 
Structured interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.