Access to Health for LGBTQIA+ Residents in Southend

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Summary of report content

Healthwatch Southend put together a survey that included questions about experiences of discrimination, negative attitudes and barriers to care. They followed this up with a Focus Group, inviting services users to have their say, with input from two experts in the field of Social Care provision and Maternity Services for the LGBTQIA+ communities.  They also asked services providers what progress they have made in addressing these issues and barriers to accessing care.

Key Findings

  • Reluctance of patients to disclose sexuality or gender identification
  • Several experiences of negative attitudes and discrimination
  • Avoidance of seeking out treatment for a wide range of health problems
  • Lower levels of patient satisfaction where Pride in Practice not yet embedded

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General details

Report title 
Access to Health for LGBTQIA+ Residents in Southend
Local Healthwatch 
Healthwatch Southend
Date of publication 
Tuesday, 26 April, 2022
Date evidence capture began 
Monday, 4 July, 2022
Date evidence capture finished 
Friday, 23 September, 2022
Key themes 
Health inequalities
Information providing
Lifestyle and wellbeing
Patient records
Quality of staffing
Quality of treatment
Staff attitudes
Staff training
Other information of note about this report 

Methodology and approach

Was the work undertaken at the request of another organisation? 
If this work has been done in partnership, who is the partner? 
Southend Pride, York University, Queer Birth Club.
Primary research method used 
Focus group
User stories

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Counselling/improving access to psychological therapies (IAPT)
Psychiatry/mental health (hospital services)
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Adult social care

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.