Healthwatch Sheffield report on the issues they heard about in feedback in March 2021. During this month they heard from 71 people.
Thirty stories concerned GP surgeries – mostly positive. Of those that had a less positive experience, they were more likely to have problems getting an appointment.
They heard about varied experiences of mental health services in March 2021, including concerns that a respite bed has been closed during the pandemic.
Several people had negative experiences of trying to make a complaint, including lack of acknowledgement.
They received overwhelmingly positive feedback about the roll out of the Covid-19 vaccine, including someone who was pleased that they could have a home visit to be vaccinated.
They heard very positive experiences of hospital care in March, but negative feedback about urgent care, including conflicting information about treatment.
Healthwatch Sheffield continue to hear about problems accessing NHS dentistry at the moment, an issue that they’ve raised with regional commissioners.
This month, they’ve heard some positive feedback about how services have adapted to the needs of people with sensory impairments.
Other issues raised in this report are problems for people with learning disabilities and a concern about Test and Trace.
Access to health and social care services in Sheffield - March 2021
Date evidence capture began
Date evidence capture finished
Wednesday, 31 March, 2021
Communication between staff and patients
Digitalisation of services
Quality of care
Service delivery organisation and staffing
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Diagnostic and/or screening service - single handed sessional providers
Secondary care services
Mental health services
Community mental health team (CMHT)
Mental health recovery service
Urgent and emergency care services
Urgent care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?