Access to health and social care services in Sheffield - March 2021

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Summary of report content

Healthwatch Sheffield report on the issues they heard about in feedback in March 2021.  During this month they heard from 71 people.

Thirty stories concerned GP surgeries – mostly positive.  Of those that had a less positive experience, they were more likely to have problems getting an appointment.

They heard about varied experiences of mental health services in March 2021, including concerns that a respite bed has been closed during the pandemic.

Several people had negative experiences of trying to make a complaint, including lack of acknowledgement.

They received overwhelmingly positive feedback about the roll out of the Covid-19 vaccine, including someone who was pleased that they could have a home visit to be vaccinated.

They heard very positive experiences of hospital care in March, but negative feedback about urgent care, including conflicting information about treatment.

Healthwatch Sheffield continue to hear about problems accessing NHS dentistry at the moment, an issue that they’ve raised with regional commissioners.

This month, they’ve heard some positive feedback about how services have adapted to the needs of people with sensory impairments.

Other issues raised in this report are problems for people with learning disabilities and a concern about Test and Trace.

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General details

Report title 
Access to health and social care services in Sheffield - March 2021
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Tuesday, 13 April, 2021
Date evidence capture began 
Monday, 1 March, 2021
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health inequalities
Health protection
Information providing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Mental health recovery service
Urgent and emergency care services 
NHS 111
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.