Access to health and social care services in Sheffield - Key issues from May 2021

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Summary of report content

Healthwatch Sheffield report on the feedback that they’ve received from 56 people during May 2021. It also reports back on the action they have taken on the feedback

Key themes in the data were:

  • GPs - They heard mixed experiences of GPs, including positive stories and negative ones.  Communication was a key factor in the negative experiences.
  • Covid-19 vaccine rollout - People reported largely positive experiences, but they were also hearing people who were concerned about receiving their second dose on time.
  • Access to NHS dentistry – there was a reduction in feedback during May.
  • Treatment in hospital – most people had had a positive experience of hospital care.  Two people were experiencing a lack of communication which delayed their treatment
  • Communication with mental health services -people have reported limited contact during the pandemic and a lack of timely response when people are in crisis.

Other issues covered included long Covid and community nursing.

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General details

Report title 
Access to health and social care services in Sheffield - Key issues from May 2021
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Wednesday, 16 June, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Monday, 31 May, 2021
Key themes 
Booking appointments
Communication between staff and patients
Integration of services
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.