Access to health and social care services in Sheffield: Key issues from February 2022

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Summary of report content

Healthwatch Sheffield report on key issues in their feedback during February.  During this period they heard from 67 people.

This month, they largely heard more detail about recurring themes – difficulty getting through to GPs on the phone, struggles to access NHS dental care even when people are in pain, and people having hesitations about the NHS complaints process. They also heard mixed experiences of hospital care.

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Report 
PDF icon 20220322_Sheffield_February 2022 intelligence briefing.pdf

General details

Report title 
Access to health and social care services in Sheffield: Key issues from February 2022
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Tuesday, 22 March, 2022
Date evidence capture began 
Tuesday, 1 February, 2022
Date evidence capture finished 
Monday, 28 February, 2022
Key themes 
Access
Booking appointments
Complaints procedure
Digitalisation of services
Information providing
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Outpatients

Details of people who shared their views

Number of people who shared their views 
67
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.