Access to health and social care services in Sheffield

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Summary of report content

Healthwatch Sheffield collected people's experiences of health and social care services during the COVID-19 pandemic between December 2020 and January 2021.

The report found that people had positive experiences of getting the COVID-19 vaccines with people sharing that vaccination centres were efficient and organised. People reported not being able to get through to GPs on the phone. People who are Deaf or hard of hearing experienced difficulties communicating during appointments with face coverings as well as phone appointments, as there were no alternatives available to them. Access to dentistry varied across the city with some people beign offered private treatment and others waiting a long time for NHS care. 

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General details

Report title 
Access to health and social care services in Sheffield
Local Healthwatch 
Healthwatch Sheffield
Date of publication 
Thursday, 11 February, 2021
Date evidence capture began 
Tuesday, 1 December, 2020
Date evidence capture finished 
Sunday, 31 January, 2021
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Psychiatry/mental health (hospital services)
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.