Access to GP services

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Summary of report content

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General details

Report title 
Access to GP services
Local Healthwatch 
Healthwatch York
Date of publication 
Thursday, 2 June, 2016
Date evidence capture began 
Monday, 2 March, 2015
Date evidence capture finished 
Monday, 2 May, 2016
Type of report 
Report
Key themes 
Access
Booking appointments
Building and facilities
Car parking cccess
Communication between staff and patients
Complaints procedure
Decor
Quality of appointment
Quality of staffing
Staff attitudes
Staff levels
Staff training
Support
Waiting time to be seen once arrived at appointment
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-5515

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Focus group
Structured interview
Survey
Unstructured Interview
How was the information collected? 
Meeting

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours
Urgent care services

Details of people who shared their views

Number of people who shared their views 
300
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.