Healthwatch Windsor, Ascot and Maidenhead undertook research on changes to access to GP services as a result of the Covid-19 pandemic. They ran a survey for staff working at GP surgeries and for the public. Altogether 793 people responded.
Key themes from patients included the availability of appointments, difficulty contacting practices by phone, telephone consultations, online GP services and digital confidence, triaging, staff attitudes and face to face consultations and barriers to access.
The themes from the GP staff survey include a tired, overstretched workforce that are becoming frustrated with the public’s demands and attitudes. There is a call for patient engagement to highlight the way in which triaging works and why this is necessary. But what is most striking is the pride the staff have with how they have delivered consultations to the public and the way in which they have adapted their working practices in the fast paced changes that the Covid-19 pandemic brought about.
The report has recommendations about phone systems, appointments, IT and communications.
Access to GP-led services
Healthwatch Windsor, Ascot & Maidenhead
Date evidence capture began
Date evidence capture finished
Friday, 31 December, 2021
Communication between staff and patients
Digitalisation of services
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?