Access and uptake of Flu Vaccinations, Cumbria

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Summary of report content

Healthwatch Cumbria became aware of an individual with physical and learning disabilities who had struggled to obtain a flu vaccination owing to systemic barriers. This influenced the development of this project which sought to find out if any other people had been affected by similar issues, thus compromising the government’s ambition to use this as a key tool to reduce winter pressures. Healthwatch Cumbria developed two surveys: the first survey was designed to be answered by patients at the point of vaccination (pharmacies and GP surgeries); and the second was an online survey disseminated through the North Cumbria and Morecambe Bay Clinical Commissioning Groups and the Local Pharmaceutical Committee to staff at all pharmacies and GP practices in the county. The patient survey covered topics such as information, motivating factors and the importance of vaccination to the individual. The staff survey sought to explore the approach and experiences of staff at pharmacies and GP surgeries regarding the provision of flu vaccinations. 155 service users responded to the patient survey with 79% of the respondents reporting that they had received their flu vaccination this winter (2017/18). The majority of patients thought that it had been easy to get a flu vaccination and that information was readily available and presented in an understandable way with 65 % acknowledging that their GP/nurse had made sure they received the vaccination. 37% of the health professionals who responded said they had been aware of individual/s who had struggled or been unable to obtain a flu vaccination, despite the fact that a large majority thought that their pharmacy or practice was doing enough to encourage uptake of flu vaccinations and provided accessible information to ensure high levels of uptake.

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General details

Report title 
Access and uptake of Flu Vaccinations, Cumbria
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Sunday, 1 April, 2018
Date evidence capture began 
Wednesday, 1 November, 2017
Date evidence capture finished 
Sunday, 31 December, 2017
Type of report 
Key themes 
Health promotion
Health protection
Information providing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details about conditions and diseases

Conditions or diseases 
Respiratory conditions
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Allied health care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.