Access to and the experience of health and social care services for rough sleepers in West Berkshire

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Summary of report content

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General details

Report title 
Access to and the experience of health and social care services for rough sleepers in West Berkshire
Local Healthwatch 
Healthwatch West Berkshire
Date of publication 
Friday, 24 May, 2019
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Cost of services
Holistic support
Information providing
Prescription
Staff attitudes
Support
Healthwatch reference number 
Rep-4602

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
How was the information collected? 
Outreach
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
14
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Other population characteristics 
Homeless people
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.