7 day access to primary care services

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Summary of report content

Healthwatch County Durham (HWCD) attended 7 out of 9 public meetings delivered by Durham Dales, Easington and Sedgefield Clinical Commissioning Group (DDES CCG). The aim was to collate feedback received at the public engagement events and given directly to HWCD from local residents/patients in order to identify common issues and concerns following the development of a recommended service model for each locality.

Attendance at most events and the overall number of people engaged with was low. Majority of people attending the meetings were over the age of 45. However, people could also share their views with the CCG via an online questionnaire or by returning the paper version via Freepost. The agenda of the meetings was not followed, and many issues were raised that were not relevant to the aims of the events.

Common themes that they heard included: the numbers attending the events were low and there was a strong feeling that they were not advertised effectively, the choice of venues were criticised as in certain areas there was no access unless you had your own transport, it was felt that services were changing too often and the communication was poor, and GP practices were not directing patients to 111 when there were no appointments available. 

The following recommendations were made: better advertising of future events, using a much broader range of methods, could result in more people attending, having a choice of venue that does not require private transport to access, to publicise the service over a longer period of time and then review it, to advertise the service in the local newspaper, social media, buses, in local shops, village halls and car parks as well as putting up posters in rural locations and delivering fliers.

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General details

Report title 
7 day access to primary care services
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Thursday, 18 April, 2019
Date evidence capture began 
Friday, 29 December, 2017
Date evidence capture finished 
Friday, 31 August, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Car parking access
Car parking charges
Health inequalities
Public involvement
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.