7 day access to primary care services

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Summary of report content

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Report 
PDF icon 20190418_County Durham_7 Day access to primary care services.pdf

General details

Report title 
7 day access to primary care services
Local Healthwatch 
Healthwatch County Durham
Date of publication 
Thursday, 18 April, 2019
Date evidence capture began 
Friday, 29 December, 2017
Date evidence capture finished 
Friday, 31 August, 2018
Type of report 
Report
Key themes 
Access
Booking appointments
Building and facilities
Car parking cccess
Car parking charges
Health inequalities
Public involvement
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4549

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Engagement event
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Unknown
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.