360-Degree Stakeholder Engagement Workshop Report

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Summary of report content

Healthwatch Rochdale held stakeholder engagement workshop events to help improve their service and understand the expectations of Healthwatch Rochdale on local organisations. They measured the views of stakeholders in relation to their awareness about Healthwatch Rochdale, their impressions about Healthwatch, their ability to understand and identify Healthwatch Rochdale’s work and how well did Healthwatch Rochdale engage and communicate.

They received survey responses from six local organisations across Rochdale Borough. Overall the responses were very positive and the main areas of follow up identified included:

Better information sharing

More transparent

Better partnership working

More awareness raising need by Healthwatch Rochdale

Independence WE ARE NOT PALS

Promote co production

Hold commissioners to account more

The engagement workshop was attended by representatives from 22 organisations. Following their feedback, Healthwatch staff provided an extensive update on their role and corrected any wrong perceptions and myths which had been highlighted during the discussions. Nineteen attendees also completed a pledge form to say how they are going to support the role of Healthwatch Rochdale over the next 12 months.

The report highlights recommendations, action plan and the next steps for Healthwatch Rochdale.

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General details

Report title 
360-Degree Stakeholder Engagement Workshop Report
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Monday, 2 December, 2019
Date evidence capture began 
Tuesday, 22 October, 2019
Date evidence capture finished 
Wednesday, 27 November, 2019
Type of report 
Report
Key themes 
Engagement
Information providing
Other
Healthwatch reference number 
Rep-5106

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
None
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
28
Age group 
All people 18 and over
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.