Summary of report content
Healthwatch Doncaster undertook a follow up project on the patient’s perspective on the delivery of Urgent and Emergency Care (UEC) services in Doncaster. Unfortunately the Covid-19 Pandemic has meant that they were unable to conduct the follow up project face-to-face. They spoke to 74 people.
Most of the people that Healthwatch spoke to said that appointments were quick and efficient, delivered by ‘brilliant’ staff and that they felt reassured by the measures in place to prevent the spread of Covid-19. Patients accessing Urgent Treatment Centres (UTC) at Doncaster Royal Infirmary (DRI) and Mexborough Montagu were pleased with the speed at which they were seen.
Feedback for The Emergency Department (ED) at DRI was that most patients were happy with the care they received. However some expressed concern at not being able to be accompanied by someone when they were feeling confused, extremely unwell or unable to understand what the clinicians were saying due to wearing masks.
It emerged that some patients have accessed the Emergency Department and The Same Day Health Centre as a means of having a face-to-face consultation with a clinician due to this not being available through their GP practice.
In light of the feedback from patients who accessed the Emergency Department Healthwatch Doncaster made a recommendation for consideration by service providers relating to patients, where necessary and appropriate, being able to be accompanied during the triage process.