Listening to children and young people

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Summary of report content

At the end of 2016 Healthwatch Wiltshire published the report, Listening to Children and Young People: Your Experience of Health and Social Care. Continuing to work with Youth Action Wiltshire and Community First’s Community Organisers, we developed a different method to engage young people, this time in the school environment. We recruited a team of 18 young people from secondary schools across Wiltshire and invited them to take part in a five-week engagement programme. The programme allowed them to build confidence, gain new skills and increase resilience. Some of them attended further training to become Young Listeners. They then went on to carry out “listenings” with their peers to hear their views of health and wellbeing support within their school. The project ran from June 2017 until January 2018. Following the listening events the key messages were young people felt that it was important for them to have opportunities to discuss mental health and wellbeing. Young people said that they wanted support for health and wellbeing in school to be more accessible. Young people said that they wanted to be able to talk about health and wellbeing issues without judgement and be respected. Young people said that they welcomed having the opportunity to share their views with their peers. Based on what the Young Listeners heard from other young people, Healthwatch Wiltshire recommend that: More opportunities are given to young people to discuss mental health and wellbeing in school, for example in assemblies, PSHE lessons and involvement in national campaigns. All schools continue to provide mental health and wellbeing support for children and young people, and promote this widely. More training is provided for all school staff around mental health and wellbeing awareness, and the support that is available locally so that they can signpost. The peer to peer approach used by the Young Listeners is promoted and fostered within schools.

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General details

Report title 
Listening to children and young people
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Tuesday, 1 May, 2018
Date evidence capture began 
Tuesday, 1 May, 2018
Date evidence capture finished 
Tuesday, 1 May, 2018
Type of report 
Key themes 
Health promotion
Information providing
Public involvement
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Youth Action Wiltshire and Community First’s Community Organisers
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.