20180426 Wiltshire_Evaluation_Sound_Doctor.pdf

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Summary of report content

This report is part of Healthwatch Wiltshire’s Better Care plan workstream. Healthwatch Wiltshire is working with the Better Care Plan programme partnership (Wiltshire Council and the Clinical Commissioning Group), to assist in meeting its aim to see health and social care integrated by 2020. The Sound Doctor provides patient information through a library of over 200 films on a variety of long-term conditions such as diabetes, chronic obstructive pulmonary disease (COPD), dementia, heart failure and back pain. The Sound Doctor videos are 3-5 minutes long and contain tips from patients as well as doctors, nurses, consultants and other health and care professionals. This work aims to evaluate the value of these videos from the point of view of those with long-term conditions, their unpaid carers, and health and care professionals. The key messages from the report are access to the videos via registration and internet streaming was thought to be a significant barrier to many viewing the videos. Most people Healthwatch spoke to said that they would not view the videos for these reasons. Some people who looked at The Sound Doctor website said that the registration process was confusing, and it led some people to think they had to pay to access the videos. The majority of those who viewed the films said that they were clear, understandable, interesting and that they held their attention. People felt that the information in the films was useful for learning about long-term health conditions both in terms of medical facts and information about living with a condition. Many of those we spoke to said they thought that they would change their behaviour as a result of watching the films. They said that it would depend on the change they were making as to whether they would discuss this with a health professional first. People had a few suggestions about how the videos could be improved, for example, with more use of diagrams. In light of these findings, the recommendations are good quality information videos such as those by the Sound Doctor should form part of a suite of different types of information about long-term health conditions. Information which is available including videos should be widely publicised. Access to information videos should be simple and straightforward. Information videos should be made available to people who do not use the internet, for example through libraries and support groups. People should still be able to access individually tailored face-to-face information.

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General details

Report title 
20180426 Wiltshire_Evaluation_Sound_Doctor.pdf
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Thursday, 1 March, 2018
Date evidence capture began 
Thursday, 1 March, 2018
Date evidence capture finished 
Thursday, 1 March, 2018
Type of report 
Key themes 
Digitalisation of services
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Better Care Plan programme partnership (Wiltshire Council and the Clinical Commissioning Group)
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.