20180331_Enfield_ A&E good reporting Accident-and-Emergency-a-one-stop-shop-for-everyday-healthcare-needs.pdf

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General details

Report title 
20180331_Enfield_ A&E good reporting Accident-and-Emergency-a-one-stop-shop-for-everyday-healthcare-needs.pdf
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Saturday, 31 March, 2018
Date evidence capture began 
Wednesday, 24 January, 2018
Date evidence capture finished 
Tuesday, 30 January, 2018
Type of report 
Report
Key themes 
Access
Administration
Admission
Booking appointments
Communication between staff and patients
Engagement
Health inequalities
Health promotion
Health protection
Information providing
Interpreters
Public involvement
Referrals
Service delivery organisation and staffing
Healthwatch reference number 
Rep-6804

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Service Provider
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Diagnostic and/or screening service - single handed sessional providers
GP practice
Out of hours
NHS 111
Urgent care services
Secondary care services 
Acute services with overnight beds
Accident & emergency
Urgent and emergency care services 
Accident & emergency
NHS 111
Urgent care services

Details about conditions and diseases

Conditions or diseases 
Injuries, accidents and wounds
Types of disabilities 
Multiple
Types of long term conditions 
Other
What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Number of people who shared their views 
630
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.