20180221_Barnet_Experiences of Podiatry Services in Barnet 15 February 2018 final backlog.pdf

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Summary of report content

In early 2017, Healthwatch Barnet were made aware of issues experienced by members of the public not being able to continue accessing NHS podiatry services. Therefore, they decided to look at the alternatives that are available locally to understand the options open to Barnet residents and the cohort of people no longer eligible for NHS treatment. A mystery shopper exercise was carried out to assess the range of local services that provide help with toenail cutting. Volunteers contacted 29 services where nail cutting is provided, by phone and asked about the services they provide. Where possible the websites were also viewed, to check for additional information. Healthwatch Barnet also designed and carried out a short survey on podiatry services asking participants a range of questions including where they get their toenails cut, the cost of services, how often they received the service, and whether they were happy with it. Healthwatch engaged with 77 people through this survey. The report explores: the types of services people use, the cost of nail cutting and specialist surgeries such as for ingrown toenails, home visits, specific health conditions including diabetes, staff training, frequency of visits, travelling distances and patient suggestions for improvements. Healthwatch Barnet conclude that there is a gap in services available to residents who have difficulty in cutting their own toe nails and suggest that providing a good service at this point would make economic sense. Where residents have good foot care and are able to maintain their mobility, they will require less medical and social care support, as well as having a better quality of life. The report makes five recommendations to service commissioners, based on the finding of the project and what local people said they needed.

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General details

Report title 
20180221_Barnet_Experiences of Podiatry Services in Barnet 15 February 2018 final backlog.pdf
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Wednesday, 31 January, 2018
Type of report 
Key themes 
Cost of services
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of treatment
Service closure
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Skin conditions
Types of long term conditions 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people over the age of 65
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.