20180221_Barnet_Experiences of Podiatry Services in Barnet 15 February 2018 final backlog.pdfDownload (PDF 1.03MB)
Summary of report contentIn early 2017, Healthwatch Barnet were made aware of issues experienced by members of the public not being able to continue accessing NHS podiatry services. Therefore, they decided to look at the alternatives that are available locally to understand the options open to Barnet residents and the cohort of people no longer eligible for NHS treatment. A mystery shopper exercise was carried out to assess the range of local services that provide help with toenail cutting. Volunteers contacted 29 services where nail cutting is provided, by phone and asked about the services they provide. Where possible the websites were also viewed, to check for additional information. Healthwatch Barnet also designed and carried out a short survey on podiatry services asking participants a range of questions including where they get their toenails cut, the cost of services, how often they received the service, and whether they were happy with it. Healthwatch engaged with 77 people through this survey. The report explores: the types of services people use, the cost of nail cutting and specialist surgeries such as for ingrown toenails, home visits, specific health conditions including diabetes, staff training, frequency of visits, travelling distances and patient suggestions for improvements. Healthwatch Barnet conclude that there is a gap in services available to residents who have difficulty in cutting their own toe nails and suggest that providing a good service at this point would make economic sense. Where residents have good foot care and are able to maintain their mobility, they will require less medical and social care support, as well as having a better quality of life. The report makes five recommendations to service commissioners, based on the finding of the project and what local people said they needed.
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20180221_Barnet_Experiences of Podiatry Services in Barnet 15 February 2018 final backlog.pdf
Date of publication
Wednesday, 31 January, 2018
Type of report
Cost of services
Lifestyle and wellbeing
Quality of treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Secondary care services
Conditions or diseases
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of long term conditions
Number of people who shared their views
All people over the age of 65
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?