2018 Annual Survey

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General details

Report title 
2018 Annual Survey
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Monday, 1 January, 2018
Date evidence capture began 
Thursday, 16 May, 2019
Date evidence capture finished 
Thursday, 16 May, 2019
Type of report 
Annual report
Key themes 
Access
Booking appointments
Car parking charges
Quality of patient transport
Staff levels
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-4557

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Post

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Appointments
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Home care / domiciliary care
Urgent and emergency care services 
NHS 111
Urgent care services
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
579
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.