2018 Annual Survey

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Summary of report content

Healthwatch Northumberland sends a survey to its supporters and wider networks each year to gather information about their experiences of health and social care services. In 2018, they received 579 responses to the survey which had nine questions about the types of services used, frequency of visits and an opportunity to leave comments.

The report highlights the findings of the survey which showed that majority of the respondents rated their overall experience of health and social care as good or excellent over the last twelve months. However, the figures were slightly less (65%) than that of the previous year (67%) while there was an increase of 6% in rating the services poor. The overall sentiments expressed about all services showed negative response, with GP appointments receiving the most negative comments. However, Primary Care services, opticians and dentists received the maximum positive comments.  

The report categorised emerging and ongoing themes across all the health and social care services, including Mental Health. It also reports on what Healthwatch Northumberland is doing with this information and what external opportunities can be explored. There were five priorities set out by the respondents for Healthwatch Northumberland to investigate in 2018-19. They included mental health services, dementia care services, home care, GP services and access to services.

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General details

Report title 
2018 Annual Survey
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Monday, 1 January, 2018
Date evidence capture began 
Thursday, 16 May, 2019
Date evidence capture finished 
Thursday, 16 May, 2019
Type of report 
Annual report
Key themes 
Booking appointments
Car parking charges
Quality of patient transport
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Mental health services 
Child and adolescent mental health services (CAMHS)
Social care services 
Home care / domiciliary care
Urgent and emergency care services 
NHS 111
Urgent care services
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.