20151127_Central Bedfordshire_E&V Enter and View Report Greensands, Potton.pdf

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Summary of report content

Healthwatch Central Bedfordshire conducted an announced Enter and View visit to Greensands Medical Practice on 21st January 2016. The purpose of the visit was to engage with patients of GP Practices and understand how dignity is being respected, identify examples of good working practice and observe patients engaging with staff (clinical and non-clinical), and their surroundings. Greensands Medical Practice is an accredited University Teaching Practice for Cambridge University. The surgery is located in a custom-built single storey building which is owned and maintained by the partners. A warm, light and airy environment with all fire exits and toilets well signed. A hearing loop is available and patients can ask at reception for water, tissues etc. A good range and selection of information leaflets available for patients and public. The overall impression gained during this visit is of a well-run, caring and innovative Practice which puts the needs of its patient population at the forefront. Recommendations Healthwatch Central Bedfordshire recommends that the Practice continues with its proactive promotion of the PPG to raise awareness of its existence and to attract new members to the group. Healthwatch Central Bedfordshire also recommends that in light of the responses to Q 5 of the survey, in which only one patient said they used the online system, that the Practice encourages the patient population to use the online services, and considers a survey of its patient cohort to discover any reasons why the online service is not more widely used. Finally, Healthwatch Central Bedfordshire recommends that this report is shared with the patients and staff (clinical and non-clinical) of the Practice and to advise that if they should wish to contribute any additional comments about the report, to contact Healthwatch Central Bedfordshire direct. Service Provider response Thank you very much for the detailed report which we feel is an accurate assessment of our Practice visit. We acknowledge the recommendations made by the team. I have shared the report with the staff (clinical and non-clinical) and we will publicise on our website for patients to view. On behalf of the Practice, I would like to thank you for visiting the Practice.

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General details

Report title 
20151127_Central Bedfordshire_E&V Enter and View Report Greensands, Potton.pdf
Local Healthwatch 
Healthwatch Central Bedfordshire
Date of publication 
Thursday, 21 January, 2016
Date evidence capture began 
Thursday, 21 January, 2016
Date evidence capture finished 
Thursday, 21 January, 2016
Type of report 
Enter and view
Report
Key themes 
Booking appointments
Building and facilities
Car parking access
Communication between staff and patients
Complaints procedure
Staff attitudes
Support
Healthwatch reference number 
Rep-5378

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
28
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.