2014 Data collection report, Tameside

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General details

Report title 
2014 Data collection report, Tameside
Local Healthwatch 
Healthwatch Tameside
Date of publication 
Saturday, 1 August, 2015
Date evidence capture began 
Wednesday, 1 January, 2014
Date evidence capture finished 
Wednesday, 31 December, 2014
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Cost of services
Diagnosis
Digitalisation of services
Discharge
Engagement
Food and nutrition
Health inequalities
Health promotion
Health protection
Holistic support
Information providing
Medication
Other
Patient records
Prescription
Quality of appointment
Quality of care
Quality of catering
Quality of patient transport
Quality of regulation
Quality of staffing
Quality of treatment
Referrals
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Support
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5036

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
User stories
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
Diagnostic and/or screening service - single handed sessional providers
Health visitor
Optometry services
Out of hours
NHS 111
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Appointments
Breast screening
Cancer services
Care of the elderly
Child and adolescent mental health services (CAMHS)
Counselling/improving access to psychological therapies (IAPT)
Dementia
Dentistry
Diabetic medicine
Ear, nose and throat
Gastroenterology
General surgery
Inpatient care
Maternity
Minor injuries unit
Neurology
Nutrition and dietetics
Ophthalmology
Orthopaedics
Pharmacy
Physiotherapy
Psychiatry/mental health (hospital services)
Radiography
Respiratory medicine
Accident & emergency
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Psychiatry / mental health (other services)
Urgent and emergency care services 
Accident & emergency
Ambulance services
NHS 111
Urgent care services

Details about conditions and diseases

Conditions or diseases 
Cancer
Cardiovascular conditions
Digestive tract conditions
Ear nose and throat conditions
Eye conditions
Fertility, pregnancy and childbirth
Gynaecological conditions
Infections
Injuries, accidents and wounds
Neurological conditions
Oral and dental health
Respiratory conditions
Skin conditions
Urological conditions

Details of people who shared their views

Number of people who shared their views 
770
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.