16 to 25 independent people service user forum report

Download (PDF 560KB)

Summary of report content

16 to 25 Independent People charity provides support to young people between the ages of 16 to 25 years of age. One of their projects is the service user forum. A service user forum is a support group for any young person that has a 16 to 25 independent people tenancy. The service users forums are facilitated by the project officers and youth workers. The forum enables the young people in attendance to voice their views on the services they access at the project or any personal issues that are affecting them. The Project invited Healtwatch Bristol to speak at their service user’s forum and to conduct a workshop with the young people to highlight some of the issues they are faced with when accessing health and social acre services. Healthwatch Bristol conducted a workshop and engaged with 12 individuals which were a mixture of staff and young people at the forum. Commentator commented on sixteen General Practitioners (GP) surgeries in Bristol. The general consensus of the comments received in relation to primary care services was negative, of the 20 comments received 4 was positive, 10 negative and 6 mixed. In relation to access to services and administration; commentators highlighted their dissatisfaction with their lack of ability to access GP appointments due to the appointment availability and booking appointment and the time spent waiting to be seen by a general practitioner. Treatment and Care; in relation to the general consensus of comments received from the commentator. Patient experience was highlighted by most commentators as a positive experience when accessing treatment and care. According to the key themes analysed above, the general consensus of the themes reflected a mixture of positive and negative sentiments. However, from those key themes Healthwatch Bristol's recommendations are as followed: Better appointments and systems to check the availability of appointments; advisory notes should be given to patients prior to administering a booked appointment to a patient if there will be the possibility of an extended waiting time prior to a booked appointment; While some patients have expressed positivity in relation to their experience of accessing treatment and care from their GP, there needs to needs to be consistency across all practices by practitioners.

Would you like to look at:

General details

Report title 
16 to 25 independent people service user forum report
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Thursday, 11 May, 2017
Date evidence capture began 
Thursday, 11 May, 2017
Date evidence capture finished 
Thursday, 11 May, 2017
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
Unstructured Interview
User stories
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Depression and anxiety service

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.