15 Steps Visits to Kettering General Hospital: Summary and Impact ReportDownload (PDF 517KB)
Summary of report content
Healthwatch Northamptonshire undertook 43 15 Steps Visits to 36 wards and departments at Kettering General Hospital during the year 2019/2020.
The report explores whether services were welcoming and accessible, safe, clean and tidy, whether the staff were caring and involved people in decisions about their care, whether services were well organised and calm. The report also summarises what patients told Healthwatch staff and identifies good practice.
The report sets out the changes made or planned by the provider to the recommendations made by Healthwatch.