15 Steps Visits to Kettering General Hospital: Summary and Impact Report

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Summary of report content

Healthwatch Northamptonshire undertook 43 15 Steps Visits to 36 wards and departments at Kettering General Hospital during the year 2019/2020.

The report explores whether services were welcoming and accessible, safe, clean and tidy, whether the staff were caring and involved people in decisions about their care, whether services were well organised and calm.  The report also summarises what patients told Healthwatch staff and identifies good practice.

The report sets out the changes made or planned by the provider to the recommendations made by Healthwatch.

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General details

Report title 
15 Steps Visits to Kettering General Hospital: Summary and Impact Report
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Friday, 30 April, 2021
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Food and nutrition
Health and safety
Information providing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Staff levels

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.