Between March and June 2019, the Healthwatch network carried out 500 focus groups, attended 1,000 events and engaged tens of thousands of people online to find out what people want from the next ten years of the NHS.
- People affected by cancer, and heart and lung conditions had a much better experience of care services than people with other issues.
For example, when asked ‘How would you describe your overall experience of getting help?’, 61% of cancer respondents provided a positive response versus 23% of respondents with dementia.
- The positive feedback about cancer and heart and lung services appeared to be for a variety of reasons, including speed of diagnosis and treatment, access to rehabilitation, and quality of information and communication from professionals.
- People affected by other issues, especially mental ill health, dementia or learning disabilities, told us that the support often wasn’t in place for them and that professionals did not give enough consideration to their full range of needs.