• Text size
  • A
  • A
  • A
Your spotlight on health and social care services
talk-to-us

@HealthwatchE
#thinkrights

Tel 03000 68 3000

enquiries@healthwatch.co.uk

People need to know that health and social care services learn from complaints

“They acknowledged many of the points I made. They said ‘lessons had been learnt’ but it was not at all clear what they were actually going to do about it in the future.”

People told us that their main motivation in complaining was a desire to make sure health and social care improves for the future.

84% of people told us that they would be more likely to complain if they knew that their complaint would be used to develop the performance of staff and services. 82% reported that they would be more likely to complain if they knew they would be used to inform the Care Quality Commission’s (CQC) inspection processes. 81% said that seeing other people’s complaints having impact would encourage them to make their own voices heard.

Ahmed’s experience

Ahmed complained to his dentist after problems with his treatment: “They acknowledged many of the points I made. They said ‘lessons had been learnt’ but it was not at all clear what they were actually going to do about it in the future.”

Complaints > Problems > People need to know that health and social care services learn from complaints