Grateful today, powerful tomorrow
The findings of our Annual Report 2012/13
We are the national consumer champion for health and social care. To fulfil this role, we always start with people and your experiences. Listening to people who use services and acting upon what you say will help to make those services better.
The health and social care system is not so good at listening. That's the lesson of Mid Staffordshire, Winterbourne View and Morecambe Bay. It's time to do things differently.
We've worked with the public to adopt a new approach that puts your voice at the heart of health and social care, built around consumer rights. We presented a draft of those rights in our first Annual Report to Parliament. Now explore our eight consumer principles for health and social care, and find out how and why they came about.