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Your spotlight on health and social care services
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enquiries@healthwatch.co.uk

Our ambition and role

Our ambition

'What do you expect when it comes to managing your health and care?’ This is the question we asked the public when we launched. The result of what people told us is captured in eight principles that have formed the starting point for all our work and helped inform our initial vision.

What people said

Over the summer we asked people to describe what the world would look like for users of health and social care services in five to ten years if we were successful.

Key themes

People described a future where:

  • People are in control of their own health, care and wellbeing.
  • People can get the information they need to look after themselves.
  • People can access efficient, high quality care when they need it.
  • Services work with people to achieve the best outcomes for them.
  • Communities help set health and social care priorities and services are accountable to them.    

What this means for our work

We do not think that what people expect when it comes to managing their health and care has changed. However, we do think we need a better way of expressing the ambition people want us to achieve.

This is why, when we publish our final strategy, it will include an updated vision setting out what we’re here to do.


Our role

The legislation establishing Healthwatch England and local Healthwatch sets out our statutory remit.

Within this remit, we asked people what they thought the primary job of Healthwatch England and local Healthwatch should be over the next five to ten years.

Key themes

People thought our main job included:

  • Empowering people to have a greater say in their own care and in the delivery of services.
  • Ensuring the voice of people is used to help shape health and social care policy and practice.
  • Encouraging services to be more inclusive and people focussed.
  • Supporting communities to hold services to account.

People also said they thought it was important that Healthwatch England and local Healthwatch acted in an independent way.

People also said that we should support local Healthwatch, providing leadership and helping them with issues, such as communications and quality.

What this means for our work

What people told us has been used to help shape our future priorities. It has also made us review the way we describe our purpose.  When we publish our final strategy, it will include an updated statement setting out our purpose and the role we will play in delivering our vision.

 << Go back to find out more about how you can help shape our future focus