The journey so far
We're here to understand the needs, experiences and concerns of people who use health and social care services, and to make sure that those in charge hear and act upon what people think. We also support local Healthwatch to do this locally.
2012 - Our role
The Health and Social Care Act 2012 set an ambition to put people at the centre of health and social care. The legislation created a Healthwatch in every local authority area across England, as well as Healthwatch England, the national body.
Our role is to understand the needs, experiences and concerns of people who use services and to ensure these views are heard by those who make decisions about health and social care at a national level. We also support local Healthwatch to do this locally.
2013 - Our first strategy
Our first strategy focussed on:
- Addressing current concerns with health and social care services.
- Making sure that future services are built to meet people’s needs and shaped by the people who will use them.
- Developing the potential of the Healthwatch network.
- Ensuring we are an effective and efficient organisation.
2017 - Progress check
The views people have shared with local Healthwatch tell us what matters most to them when it comes to health and social care.
We have used this understanding to call for changes. We have used our statutory position to help make sure that the public’s views are understood by health and social care services.
With the help of 4,700 volunteers, the Healthwatch network in 2016/17:
- Helped 176,000 people find information about health care and services.
- Supported 341,000 people to share their views of health and care.
- Produced 1,745 local reports and 11 national reports about people’s experiences of care.
Together with local Healthwatch we have made an impact on a range of issues by making sure the public’s voice is heard by those who plan and run health and social care services.