It should come as no surprise that patients hold powerful insight
The importance of listening to patients has been highlighted by both the Keogh Review and the Berwick Report. Such is the level of agreement on the need for patient engagement, you could be forgiven for thinking it is a major theme of current practice. And yet our evidence suggests that the opposite is often the case.
So why is practice not meeting rhetoric, asks Dr Katherine Rake OBE, Chief Executive of Healthwatch England, in her recent blog post on the importance of the patient voice on NHS Voices.