Healthwatch England's views on the Government's response to the Francis Inquiry
Responding to the Secretary of State’s response to the Francis Inquiry, Chair of Healthwatch England, Anna Bradley, said:
“By failing to listen to people or take their concerns seriously, the health and social care system has caused unnecessary suffering for thousands of individuals and their loved ones.
“Today’s announcement needs to draw a line in the sand. Patients, care users and the public want action to create a system that is open and honest, listens to their concerns and uses feedback to prevent future failures and further unnecessary suffering.
“As the consumer champion for health and social care, the Healthwatch network is committed to holding the Government to account over these promises, to create a system that respects our right to safe, dignified and high quality care.”
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