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People's views help GPs spot ways to improve care

14/07/16

8 in 10 people report a good overall experience of their GP service, but when we ask people to tell us more about their experiences they say there is still room for improvement. Find out how one local Healthwatch is helping to change GP surgeries in Camden.

We spoke to Healthwatch Camden to find out more: 

The issue

GP services are the number one issue that local people talk to us about. We were keen to understand what is working well or not so well across Camden’s GP practices, to help people better understand services and support providers to share best practice. 

What did you do?

We looked at services across 36 GP surgeries in Camden, including five priority issues for people in the area, such as access to GPs for people who are Deaf, and online services. 

Our findings, which we published in a report, showed a wide variation in both patient experience and the delivery of services. Every practice demonstrated strong performance in some areas while also showing room for improvement in other aspects of their service. 

We also found that people with sensory impairments face communication challenges when accessing GP services.  


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 What happened as a result?

Our report has generated lots of interest with professionals about improving the quality of GP services, and is also being used by a range of NHS and voluntary organisations, including Patient Participation Groups. 

We have already seen GP practices making important changes, which will help patients get a better service. For example, one practice has changed the way it delivers its cervical screening programme and several surgeries have asked for support to improve their “carer awareness” – one of the areas our report identified as a shortcoming. 

Local GP, Dr Lucia Grun, has praised the report and said:

“It made us think about how we might do things differently and has potentially made a real difference to how we provide services in our practice.” 

Read more about Healthwatch Camden’s work on access to GP services 


How else is local Healthwatch making an impact?

Find out more about the work local Healthwatch do to make sure those who run services act on what really matters to you. 

Download ‘Making your voice count’ 


Find your local Healthwatch

If you’d like to share your experiences of health and care services, get in touch with your local Healthwatch.

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