Whilst our NHS and social care services are doing everything that they can to support you and your loved ones, they need our help to know how they can improve.
Two-thirds (67%) of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Is that person you?
Help us encourage people across the country to share their experiences of care by joining us and the Care Quality Commission in our new campaign - #BecauseWeAllCare.
Join the campaign: #BecauseWeAllCare
Our new campaign aims to help services identify and, more importantly, address issues and support people experience by encouraging feedback of health and social care services across England.
Contact your local Healthwatch by phone or by email to share your experience, or for information about local services and support
How do people feel about services since COVID-19?
Our recent polling shows that people are more grateful for the healthcare services they receive – particularly GP and hospital services – since the outbreak.
It also revealed:
- Three-quarters (76%) of people surveyed said that feedback is an important way to improve services, yet despite greater public willingness to contribute, some barriers do remain;
- A third of respondents (36%) said they would be reluctant to provide negative feedback in case it increases pressure on services or staff;
- A fifth (18%) of people now consider themselves even less likely to provide negative feedback on care. Among the key reasons cited were a recognition of the challenging circumstances health care staff face (56%) and not wanting to cause further issues for services to deal with (42%).
People aged 18-34 have had the greatest change in attitudes towards care during the pandemic. The polling suggests that as well as supporting health causes (52%) this age group is now significantly more likely to feedback on care (72%), and to donate to or fundraise for a relevant health cause (52%).
Sir Robert Francis QC, Chair of Healthwatch England said:
"These findings are good news. As the UK looks to the future after COVID-19, it's never been more important for people to share their experiences of care.
“Services won’t bounce back overnight. There'll be problems to tackle but also opportunities to make care better.
“You can help doctors, nurses and care workers find ways to improve support by sharing your experience.”
Kate Terroni, Chief Inspector Adult Social Care, Care Quality Commission said:
“People working in health and social care have been going to extraordinary lengths to deliver good, safe care during this global crisis. They have never had a more crucial – or a more challenging – role to play.
“This research clearly shows the public’s appreciation for the care and support they and their loved ones have received and it’s inspiring that people are now looking for ways to channel this into practical action.
“Now more than ever, every voice really does matter. It’s only by hearing what’s working and what’s not, that health and social care providers can improve the quality of care and support that they are delivering."
Tell us your experiences #BecauseWeAllCare
NHS staff are doing everything they can to support people through this pandemic, but services can't improve unless we tell them how.
Have you an experience of an online GP appointment, changes into support as a carer, or any other type of care or support from a health or social care service during COVID-19? No matter how big or how small, we want to hear how you think services can improve in our short, confidential survey.