No.15 Changes to parking system stop people being overcharged at local hospital
Thanks to people speaking out about the issues with the parking system, appropriate measures are now in place to stop people being overcharged at a local hospital in North East Lincolnshire.
Visitors and patients had to queue for a long time to pay for their parking, often resulting in going over to the next pay threshold. Healthwatch North East Lincolnshire raised the issue with the hospital who then installed an additional car parking ticket machine.
When hospital visitors continued to contact the local Healthwatch about the issue it was clear it hadn’t been resolved. After raising the issue again, the hospital has made further changes to help improve the situation including moving one of the ticket machines and installing a fourth machine.
Thanks to the patients and visitors who spoke to Healthwatch, parking at the hospital has been improved for all.
No.14 Camden residents - speaking up about communication difficulties to GPs
Local residents in Camden told Healthwatch that GP services where not properly supporting those with communication needs.
Healthwatch Camden decided to take action. As a result, a number of changes have been made to improve people’s experience of visiting the doctor. For example in some practices:
- Patients can now register using Large Print or Easy Read forms.
- GPs now ask new patients to tell them about any communication support needs they may have
- Staff are given Deaf awareness training to improve how they communicate with patients
Thanks to everyone who spoke to Healthwatch Camden about the problems they faced, practice care has now been changed for all.
No.13 Dr Knut – preventing teen suicides in Bristol
Following a series of suicides amongst local university students, Bristol GP Dr Knut Schroeder set about developing a new app to help young people dealing with mental health problems.
Putting young people at the heart of the project, he developed the app with feedback from those with experience of self-harm and attempted suicide and involved them in the testing to ensure it was focused on meeting their needs.
No. 12 Increasing uptake of cervical, breast and bowel screening programmes in Newcastle
In some areas of Newcastle, there is a low uptake of screening programmes that would help identify cervical, breast and bowel cancer.
Using focus groups, one-to-one interviews and surveys, Healthwatch Newcastle spoke to nearly 200 people to find out why people choose not to be screened and what would encourage them to take part.
People told Healthwatch Newcastle that they would like more information provided in community settings to help them make decisions and more flexible and accessible services.
Thanks to the 200 people who spoke to Healthwatch, work is being done with local services to make changes that would encourage more people to be screened.
No.11 Beth– Making sure NHS services are accessible
When Beth, who has a learning disability was asked to fill out a complicated document at a local service, her mum got in touch with Healthwatch Oldham. Healthwatch was able to give advice and information about the Accessible Information Standard, which ensures that people with a disability are given information in a way they can understand.
After hearing about the problems Beth faced, Healthwatch Oldham checked other local services to see whether they were also checked whether services in the area were providing the right support and following legal requirements.
After sharing what they found with the local council, changes are being made to ensure NHS staff are trained to better understand people’s needs.
No. 10 George - Improving how partners are involved before, during and after birth
Thanks to George and the 18 other people who told Healthwatch Bucks about their experience of being involved during their partner’s pregnancy and when they gave birth, improvements are being made by the local NHS.
When George was separated from his partner when she was giving birth he found it really tough.
After sharing his experience with Healthwatch Bucks and the local NHS trust, changes have been made so that in the future birthing partners will be updated every 20 minutes to keep them involved and up-to-date with what’s happening.
No.9 Seven local residents in Islington - making sure people have access to support while waiting for an ADHD diagnosis
Waiting for a diagnosis of ADHD can take a long time, with many people waiting years for an assessment. Thanks to seven people in Islington sharing their views with Healthwatch, the local NHS is now helping people to access support while they wait for a diagnosis.
No.8 People with Fibriomyalgia in Leicestershire - Raising awareness of Fibromyalgia
People with Fibromyalgia told Healthwatch Leicestershire about their experiences of using local health and social care services. Healthwatch used this information to create a top tips poster about living with the condition. It included information and advice from finding an understanding GP to applying for benefits.
The poster was shared with over 28,000 people and professionals and circulated to over 158 GP practices.
Thanks to those people who shared their experiences, more doctors in Leicestershire are aware of the Fibromyalgia and the issues that people with the condition may face.
No.7 Maggie - Helping services learn from her experience of end of life care
Maggie decided to contact Healthwatch Cornwall to speak up about her experience as a wife and carer for her husband at the end of his life.
She told her Healthwatch about how her husband had received good care on the whole during the months before his death, but particularly wanted to highlight some concerns about his care in the final weeks and how she felt support for family members could also be improved.
With great courage, Maggie spoke at a conference for 100 people who plan and deliver end of life care in Cornwall so they could learn from her story.
No.6 North Tyneside care home residents - helping to make mealtimes better
Because 633 residents, their families and care staff shared their experiences of mealtimes in care homes, your local council and services were able to hear about what worked, what didn’t and how things could be improved in the future.
Since your Healthwatch North Tyneside shared their report ‘Making Mealtimes Matter’ about their views, the council have made changes to make sure:
- People’s likes and dislikes about mealtimes are included in their individual care plans
- People have the option to take meals in their own room
- People are able to buy and consume drinks and snacks of their choice
- Care homes make sure there are enough resources to make mealtimes positive.
No.5 Families of Nascot Lawn - Raising awareness of importance of respite services
No.4 Sandra - Improving the way services support people who are Deaf
No.3 Becky - Helping more young people get better mental health support
No.2 Tony - Making it easier to choose a care home
No.1 Errol - Encouraging men to get screened for prostate cancer