A woman holds a mobile phone in her hand
The doctor will zoom you now
The pandemic has seen a rapid roll-out of virtual NHS consultations. Working with National Voices, Traverse, and PPL, we've found out how they are working for people, and how to get the most out of the virtual health and care appointments.
27 July 2020
Blog
Female doctor talking to their patient. They're wearing a mask.
What can the response to COVID-19 teach us about getting people home from hospital safely?
To prepare for the pandemic and free-up capacity in the NHS, guidance was issued to support a new rapid discharge process in March. But how has this worked for patients, their loved ones and the care sector?
21 July 2020
Blog
Doctor and senior man wearing facemasks during coronavirus outbreak.
Have you left hospital during COVID-19? Tell us your experience
To respond to coronavirus, hospitals across the country had to quickly change. Tell us how this has affected the care you or your loved one has received.
21 July 2020
News
Doctor talking to a woman
COVID-19: How your experiences during the pandemic can help the NHS
With Members of Parliament looking into the delivery of health and care during the COVID-19 pandemic, our Chair reflects on how people’s experiences can help the NHS learn for the future.
14 July 2020
Blog
Sam Ebden, Care Home Manager
Care home manager shares: “Don’t be afraid to tell us where we’re going wrong!”
The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.
10 July 2020
Blog
Sir Robert Francis QC
‘Listening to patients needs to become the norm’, read our response to First Do No Harm report
Our Chair, Sir Robert Francis QC, responds to the Independent Medicines and Medical Devices Safety Review, chaired by Baroness Julia Cumberlege.
8 July 2020
Response
Woman smiling in a hospital waiting room
Hospital waiting rooms improved for those with sensory disabilities
We share how your feedback has improved hospital waiting rooms for people with sensory disabilities.
8 July 2020
Blog
Woman wearing a mask in a pharmacy
Help health and social care services recover from COVID-19 #BecauseWeAllCare
Two-thirds of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Help services improve and join our campaign #BecauseWeAllCare to encourage people to share their experience.
8 July 2020
News
Pregnant woman wearing a mask at a doctor's appointment
Arti tells us her experience of maternity services during COVID-19
Arti thought that she'd experienced enough change in 2020 to last a lifetime... until she found out that she was pregnant. She tells us about her experiences of maternity services during the pandemic in the hope that others speak up and do the same.
8 July 2020
Blog
Woman smiling holding phone
Are digital consultations working for you during COVID-19?
In our latest research project, in partnership with National Voices and Traverse, we aim to find out what people like about remote GP and hospital appointments, and what they think should be improved.
30 June 2020
Blog
Imelda Redmond
We must do all we can to combat health inequalities
Read our response to evidence from Public Health England that COVID-19 is having a disproportionate impact on people from Black, Asian, and Minority Ethnic communities.
10 June 2020
Response
Black woman walking
COVID-19 has disproportionately affected Black and Asian people according to latest PHE report. Tell us your experience
Share your story to help services learn and improve from the experiences of people from Black, Asian, and Minority Ethnic backgrounds during COVID-19.
10 June 2020
Blog