News and reports | Healthwatch

Elderly woman on phone

People with long-term health conditions most likely to avoid care services due to COVID-19

People with long-term health conditions urged to share experiences to help improve support after research indicates that some avoided health and social care services throughout the COVID-19 crisis.

17 September 2020

Doctor using stethoscope on a senior patient at home

COVID-19: What people are telling us

In our latest briefing, we look at the key issues the public have faced during the COVID-19 pandemic.

9 September 2020

A young man standing outside

Tell us your mental health support stories

We want to help people in danger of self-harm and suicide, making sure they get the support they need. Your story can help.

8 September 2020

Woman with protective mask using smart phone with city traffic background

How the new NHS COVID-19 app offers better data privacy

The NHS has just released a revamped COVID-19 contact-tracing app for testing. We look at how it addresses many of the concerns people have when it comes to their data privacy and security.

New NHS contact tracing app addresses privacy concerns

The new COVID-19 contact tracing app is now ready for testing in England. Read our response to the news that a redesigned contact-tracing app is ready for release.

Photo of man

I didn’t know what to expect when dad was taken to hospital

During lockdown, Tony was admitted to hospital with chest pains. His son, Robin, 35, talks to us about the difficulties family members face trying to find out what’s happening when a loved one is in hospital.

social worker in a mask

"I was really upset the hospital didn't test patients who were being sent to care homes for coronavirus"

Shelina, 33, is a social worker based in a London hospital. She talked to us about the challenges giving her patients good care during the coronavirus pandemic and making sure they’re sent home from hospital safely.

Male doctor

The doctor will zoom you now

The pandemic has seen a rapid roll-out of virtual NHS consultations. Working with National Voices, Traverse, and PPL, we've found out how they are working for people, and how to get the most out of the virtual health and care appointments.

Doctor and senior man wearing facemasks during coronavirus outbreak.

Have you left hospital during COVID-19? Tell us your experience

To respond to coronavirus, hospitals across the country had to quickly change. Tell us how this has affected the care you or your loved one has received.

Female doctor talking to their patient. They're wearing a mask.

What can the response to COVID-19 teach us about getting people home from hospital safely?

To prepare for the pandemic and free-up capacity in the NHS, guidance was issued to support a new rapid discharge process in March. But how has this worked for patients, their loved ones and the care sector?

Doctor talking to a woman

COVID-19: How your experiences during the pandemic can help the NHS

With Members of Parliament looking into the delivery of health and care during the COVID-19 pandemic, our Chair reflects on how people’s experiences can help the NHS learn for the future.

Sam Ebden, Care Home Manager

Care home manager shares: “Don’t be afraid to tell us where we’re going wrong!”

The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.

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