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Local complaints systems: how well are they working?
This toolkit is designed to help local Healthwatch scrutinise local complaints systems, make recommendations based on findings and follow through on the improvements they ask for.
12 July 2017
Report
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Every complaint matters - a seven-point plan for the NHS and social care
Our seven-point action plan to help ensure that the complaints system gives patients what they need and ensures the NHS and social care services can learn from their mistakes.
15 June 2015
Report
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Funding and support information for NHS Complaints Advocacy services - FOI results
Results from our Freedom of Information Request show care home residents and other social care users are not being given support to make a complaint about social care services.
15 March 2015
Report
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Hospital policies on making a complaint - FOI results
Our new evidence raises further concerns about the defensive and obstructive culture around complaints in the NHS.
5 December 2014
Report
My expectations for raising concerns and complaints report front cover with two enlarged speech marks one with the picture of an elderly man and one with the picture of a mother with her baby daughter
My expectations for raising concerns and complaints
What should people expect when it comes to raising concerns and complaints about health and social care? Our new report explains.
20 November 2014
Report
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Suffering in silence
This report highlights what people have told the Healthwatch network about their experience of making a complaint about health and social care services.
14 October 2014
Report