Women with phone
January 2019

Call handling training

Local Healthwatch training
Thursday 24th January, 2019 - 9:30 to 16:30

About this event

Who is this for?

Healthwatch staff and volunteers who have not already attended a call-handling training session.

What will you learn?

This full-day training sessions will teach you effective call handling techniques. You will have the opportunity join in-depth discussions with a focus on local challenges relevant to Healthwatch

This training will help you:

  • Learn the fundamentals of call handling
  • Understand what types of calls occur most across the Healthwatch network, and how these may be challenging
  • Identify skills and techniques for responding to challenging contacts
  • Practice responding to different types of service users

Who is running this event?

The event will be delivered by Helplines Partnership.

Contact details

If you have a question about this webinar, please contact Georgina Bream.